Below you’ll find answers to the most common questions we receive about the Silver Cord program.

All students have a Waukee Schools email address that is lastname1234@waukeeschools.org. Your username for the silver cord website is lastname1234. Your password is the same as the one affiliated with the Waukee Schools email address.

You have 30 days from the date of volunteer service to add your hours. Please note that your organization must be in the list under View Organizations before you can add your hours. If it is not, you will need to submit the organization for approval prior to the 30-day deadline. Organization approval can take up to 10 business days. Students must plan ahead to assure that their hours can be added before the deadline. It is best to add an organization prior to volunteer service.

The system will not let you add hours after 30 days have passed. Ongoing volunteer opportunities can be added on a weekly or monthly basis, but must be within 30 days. If you are having technical issues, contact our office immediately. There are no exceptions to this deadline.

All entries are reviewed twice, first by your volunteer group and then by the Silver Cord Program. Click View to open an entry and see its Current Status. If the status says, “Waiting for organization review,” the volunteer organization has not yet verified your hours. Contact your organization about verifying your hours if the entry has been pending for more than three weeks. If your submission says, “Waiting for Silver Cord admin review,” the volunteer organization has verified your hours, and the entry needs to be reviewed by the Silver Cord Program to make sure your service meets our guidelines. Final approvals by the Silver Cord Program will take longer during the summer and may be pending for many weeks.

Submissions cannot be edited. Email silvercord@waukeeschools.org and request that your entry be denied. You will then be able to add the hours again correctly.

Your total silver cord hours are listed on your Dashboard. For students in the classes of 2020 and 2021, any hours from NobleHour are shown on the lower left of the Dashboard as, “Includes __ hours imported from NobleHour.”

Contact the Silver Cord Program Supervisor at silvercord@waukeeschools.org. It is possible you have hours in NobleHour that have not been fully submitted. It’s also possible there was an error when transferring your hours to the silver cord website.

You should add your hours with the organization that can verify your volunteer service. This is not necessarily the same as the location where you volunteered. For example, if you play basketball, and your coach arranges for your team to volunteer at an elementary school, you would add your hours with your basketball team. Your coach will then receive an email asking for verification of your silver cord hours. In this instance, if you choose to submit your hours directly to the elementary school, they may not be able to verify your service. You can click on any group in View Organizations to see the contact(s); that is who will receive an email to verify your hours. Contact the Silver Cord Program Supervisor if you are unsure and need assistance!

PowerSchool is no longer used to track silver cord hours. Use the silver cord website for an accurate total of silver cord hours.

All students are required to use their Waukee Schools email address for the Silver Cord Program. Notifications about approved/denied hours and organizations will be sent to this email address.

You must use the password paired with your @waukeeschools.org email address.

Please contact Sarah Paulsen, Silver Cord Program Supervisor

Office hours: Monday-Friday, 7:30-11:30 a.m. (High School Principal’s Office)

silvercord@waukeeschools.org

515.987.2726